A worried mother confides in the nurse that she wants to change primary care providers because her infant is not getting better. The best response by the nurse is which of the following?
1. “This doctor has been on our staff for 20 years.”
2. “I know you are worried, but the doctor has an excellent reputation.”
3. “You always have an option to change. Tell me about your concerns.”
4. “I take my own children to this doctor.”
Asking the mother to talk about her concerns acknowledges the mother’s rights and encourages open discussion. The other responses negate the parent’s concerns.
CN: Management of care; CL: Synthesize
小编寄语：When you are unhappy, don't try to drill into the sadness, think about the days with laughter.不如意的时候，不要尽往悲伤里钻，想一想有笑声的日子。